Tan Yu Hao
Technical Project Manager — Operations, Ecommerce & Fintech
PM who builds. 8+ years delivering digital products across fintech, ecommerce, and logistics.
Experience
8+ years across fintech, ecommerce, and logistics
Mar 2023 – May 2025
Dubai
- Led all site projects: product launches, backend migration, UI updates, 3rd party integrations, 6-figure ad campaigns
- Switched to weekly release cycle → drove 20% revenue growth in 2024
- Managed 3 cross-functional managers, team of 19
- Awarded on-time delivery bonus 86% of the time
Mar 2022 – Nov 2022
Singapore
- Introduced Agile/Scrum framework; drove adoption within 3 months
- Doubled velocity per capacity within 4 sprints
- Delivered merchant services + payment portal MVP in 3 sprints
Sep 2020 – Mar 2022
Singapore
- Led eCommerce projects worth over $1M ARR
- Integrated one of Australia's largest shopping center companies to multiple platforms
- Drove hybrid project management approach adoption
Mar 2018 – Jun 2020
Singapore
- Launched in-house logistics service from scratch in 9 months
- Increased customer satisfaction to 99%, reduced cost by 35% vs external
- Built delivery notifications + orders management system in 4 days
- Launched lock&go secure unattended delivery: 30% adoption, 70 NPS
- Improved on-time delivery by 20% using SQL + external APIs
Jan 2017 – Oct 2017
Singapore
Mar 2016 – Jan 2017
Singapore
Skills & Qualifications
Technical skills, certifications, and education
Technical Skills
Certifications
- PMP (PMI)
- Certified Enterprise Agile Coach (ICAgile)
Education
National University of Singapore
BA Economics
Class of 2015
PM Artifacts
How I think about payments products — artifacts from my PM practice. Concrete deliverables from the domain I care about most.
Sample PRD
Coming soonException Management for a Payment Reconciliation System
End-to-end product requirements document covering exception types, resolution workflows, and operator experience.
Payments PM Metrics Framework
Coming soonKPIs & measurement for payments operations
Framework for measuring payment system health: match rates, exception volumes, resolution SLAs, and merchant impact.
Product Roadmap Template
Coming soonQuarterly roadmap with dependency mapping
Structured roadmap template used to align cross-functional teams across engineering, compliance, and business.
Payment Reconciliation Dashboard
Built to demonstrate how I think about payments operations problems — the same class of problem I'd own as a PM at a payments company. Try it live.
Open the app