Open to opportunities
📍 Singapore
Tan Yu Hao
Technical Project Manager — Operations, Ecommerce & Fintech
PM who builds. 8+ years delivering digital products across fintech, ecommerce, and logistics — currently based in Singapore, previously Dubai.
86%
On-time delivery rate
Awarded on-time delivery bonus 86% of the time @ Puffy
20%
Revenue growth
Drove 20% revenue growth in 2024 @ Puffy
19
Team members led
Managed 3 cross-functional managers across a team of 19 @ Puffy
3 sprints
Payment portal MVP
Delivered merchant services + payment portal MVP in 3 sprints @ Pomelo Group
Experience
8+ years across fintech, ecommerce, and logistics
Mar 2023 – May 2025
Dubai
- Led all site projects: product launches, backend migration, UI updates, 3rd party integrations, 6-figure ad campaigns
- Key projects: AI chatbot integration, Shopify plugins replacement, migration from native Shopify to headless setup (Next.js/Vercel)
- Switched to weekly release cycle → drove 20% revenue growth in 2024
- Managed 3 cross-functional managers, team of 19
- Awarded on-time delivery bonus 86% of the time
Next.jsVercelShopify Storefront APIHeadless commerceAI chatbot integration
Mar 2022 – Nov 2022
Singapore
- Introduced Agile/Scrum framework; drove adoption within 3 months
- Doubled velocity per capacity within 4 sprints
- Delivered merchant services + payment portal MVP in 3 sprints
- Oversaw technical requirements and compliance across acquirer integration, card issuing, settlement & reconciliation, and PCI DSS Level 1 workstreams.
Acquirer integrationCard issuingPCI DSS Level 1Settlement & reconciliation
Sep 2020 – Mar 2022
Singapore
- Led eCommerce projects worth over $1M ARR
- Integrated one of Australia's largest shopping center companies to multiple platforms
- Led end-to-end merchant data integration across platforms, covering data mapping, cleaning, QA, and UAT using Excel/Google macro scripts and Postman
- Drove hybrid project management approach adoption
REST APIsPlatform connectorsShopifyMulti-channel integrationJIRA
Mar 2018 – Jun 2020
Singapore
- Double promotion from Analyst to Lead: Feb 2019. Led the Singapore logistics team.
- Launched in-house logistics service from scratch in 9 months. Increased customer satisfaction to 99%, reduced cost by 35% vs external.
- Reduced daily admin manpower requirement by 30% with Google Apps Scripts. Built delivery notifications + orders management system in 4 days.
- Launched lock&go secure unattended delivery: 30% adoption, 70 NPS
- Improved on-time delivery by 20% using SQL + external APIs
- Took initiative to research and fix long-standing Google Maps API inaccuracy issue, eliminating wrong address errors and negative customer experience.
SQLREST APIsLogistics systemsDelivery managementOrders management
Jan 2017 – Oct 2017
Singapore
SaaS platform operationsClient reportingProcess documentation
Mar 2016 – Jan 2017
Singapore
Surveillance systemsCompliance monitoringData analysis
Skills & Qualifications
Technical skills, certifications, and education
Technical Skills
AgileScrumKanbanJavaScriptMERNSQLREST APIPaymentsShopifyJIRAClickUpAsanaC++
Certifications
- PMP (PMI)
- Certified Enterprise Agile Coach (ICAgile)
Education
NUS
National University of Singapore
BA Economics
Class of 2015